Each CE3 giantomizer with pen cap for include 4 parts(see the picture above):
2.pen cap (keep the tip/inhaler clean)
3.shell (protect the cartomizer)
4.softtip (or inhaler)
Other things accept DOA (dead on arrival). If it is dead on arrival,make sure to contact with us with in 48 hours. We will send you the replacement via China registered airmail freely.
If for any reason you are in need of help or support, please contact us freely.